ONLINE: Governance and Relationship Management - 2 day course

04 Jun 2020 @ 8:30am EDT
05 Jun 2020 @ 4:00pm EDT
Event Details

*** Note: Due to the COVID-19 situation, this course will be moved online with live instructors. A link to the live course will be provided before course begins ***


Course Description

Governance and Relationship Management identifies the leading practices in outsourcing governance and describes in detail the components of a proven governance framework, including the core management processes that should be operationalized, the buyer/provider interactions that should regularly take place, and the benefits that will accrue.

Course Objectives

  • Understand the importance of governance to successfully manage the relationship and key stakeholders, at all levels
  • Be able to articulate the costs and benefits of implementing effective governance and relationship management (G&RM)
  • Understand fundamental G&RM principles, frameworks and models
  • Discuss common G&RM issues that arise, and strategies to resolve them

Topics of Discussion

Transaction Lifecycle and Other Keys to Success

Governance Fundamentals

Implementing Governance: Principles and Frameworks

Stakeholder Management: Integrating Across Organizations

The Case for Governance and Relationship Management

Relationship Management: Critical to Success

Performance Management

The Next Generation: End-of-Term Considerations

Course Format

This two-day classroom based course is facilitated by some of the most experienced outsourcing professionals. The sessions are supplemented with group workshops/exercises which provide participants with opportunities to share experiences and apply their learnings. In addition, guest speakers provide their outsourcing perspectives and lessons learned based on real-life practical experiences.

This is one of the four courses which contribute to the AOP certification program and for individuals with an AOP accreditation they will receive credits towards recertification.

Governance and Relationship management runs for two full days and costs $2,500, plus applicable taxes. CORE members receive a 30% discount.


Governance and Relationship Management

Day 1 Day 2
  • Introductions
  • The Case for Governance & Relationship Management
  • The Outsourcing Lifecycle, Other Keys to Success, & 'What are the Issues?'
  • Stakeholder Management
  • Governance Fundamentals
  • Experiences from the Field (Provider)
Lunch Lunch
  • Experiences from the Field (Buyer)
  • Workshop - Building a G&RM Team
  • Governance Principles & Framework
  • End-of-Term Considerations
  • Workshop - Dealing with the Issues
  • The 3Es of Effective Governance
Wrap-up Wrap-up
Illustrative / subject to change
Ticket Name Sale Ends Price Quantity
June 4-5, 2020: Non-Member 03 Jun 2020 $2500.00
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04 Jun 2020 @ 8:30am EDT
05 Jun 2020 @ 4:00pm EDT

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  • Toronto, ON, Canada