Enhancing Customer Experience (CX) through Data & Machine Learning: Discussion Forum - September 12, 2019

12 Sep 2019
8:30am - 10:30am EDT
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Join us on September 12th where we will learn how the role of data is evolving and how it's shaping the future of customer experience with Analytics, Machine Learning and NLP.

Enabling a data driven organization that can transform capabilities through the application of Cognitive/ML and NLP.  AI’s growth was stunted in the past, often due to the limited availability of data in real-time and near real-time, and further restrained due to inability to analyze large datasets in seconds for learning.

Advancements and ongoing organizational investment in high-volume and high-velocity data strategies, is enabling AI algorithms for business-process improvements and enhanced decision making.

For this session, we are pleased to welcome Murali Nair and Jana Nagulan from LTI as our keynote speakers.  Murali and Jana will be joined by Warren Shiau, Research VP from IDC and Joel Ramsey, Partner from Tory's 

Murali Nair - Vice President - Digital Solutions, LTI Canada

Murali has more than 18 years of track record in the banking and finance industry, having managed enterprise-wide and global IT programs across geographies. His focus over the past 10 years has been on building solutions catering to North American Clients, and more recently on applying technology innovations that include data, analytics, visualization, robotics, natural language processing and cognitive solutions.


Jana Nagulan – Director, Product & Solutions

Jana Nagulan is a senior manager within the Product team at LTI Canada, known for its trademark recordkeeping product, Unitrax.  Jana has over 14 years’ experience engaging with some of the largest insurance companies, banks and wealth management firms in Canada and abroad. Jana works closely with our customers on new product innovation, enhancing the customer experience  & operational efficiencies across the insurance and wealth management domain.  As part of the LTI product team, Jana hosts and manages recurring customer forums where new product features, business needs & issues are raised, discussed and solutioned.  As part of LTI, a global technology solutions provider,  Jana also participates in insurance and wealth technology engagements around the world, sharing her Canadian domain expertise, and bringing a global perspective back to the solutions that we provide in Canada. Her positive energy and passion to solve may one day lead to a fintech startup.


Warren Shiau - Research Vice President, IDC Canada

Warren has more than 20 years of industry analysis and market research experience consulting and executing research programs for global B2B and consumer-oriented tech and non-tech firms. Warren combines methodological expertise in quantitative and qualitative research with IT analyst experience. He is currently focusing on AI/machine learning implementation as well as executing custom sales & marketing support and thought leadership projects for clients. Warren’s research priorities for AI/machine learning include process and workflow change as well as the use of these technologies in digital transformation initiatives.


Joel Ramsey - Partner, Torys LLP

Joel is co-head of the firm’s Technology Contracting Practice and co-head of the firm’s Payments and Cards practice. Joel advises clients in Canada and the United States on strategic commercial transactions involving technology development and procurement, outsourcing, payment systems, fintech, blockchain, cloud computing, digital and e-commerce solutions, data distribution, privacy compliance and breach response, and consumer protection. His clients include financial institutions, technology service providers, retailers, pension funds, government agencies and companies in the asset management, energy and securities sectors.

Torys 79 Wellington St W #3300, Toronto, ON M5K 1N2, Canada

8:00 – 8:30: Breakfast 

8:30 to 9:15: Presentations, questions and discussion

9:15 – 9:30:  Break

9:30 to 10:15: Panel Discussion

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12 Sep 2019
8:30am - 10:30am EDT

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  • Torys 79 Wellington St W #3300, Toronto, ON M5K 1N2, Canada