List of Open Enrollment Courses

Education modules include:

Governance and Relationship Management: Research performed by CORE and by others indicate that effective and collaborative governance and management of the relationship between buyer and provider is the single most critical contributor to achieving objectives and driving business value. Governance & Relationship Management (G&RM) identifies the leading practices in outsourcing governance and describes in detail the components of a proven governance framework, including the core management processes that should be operationalized, the buyer/provider interactions that should regularly take place, and the benefits that will accrue



New Courses will be

announced soon

Selecting the Service Provider/Negotiating the Contract: Selecting the right service provider and negotiating a contract that supports the business objectives of the transaction are two of the keys to successful outsourcing. A provider with a proven track record and demonstrable capability, combined with a contract that clearly defines the scope of the services to be delivered and the terms and conditions governing the delivery of service, are key components of a foundation for success.  Topics addressed in this course include the pros/cons of sole-source versus competitive  sourcing, the  development of effective  sourcing documents (e.g., RFI, RFP), how to prepare for contract negotiations, and a review of contract structures and key terms and conditions.


May 22-23, 2018 (Toronto)

New Courses now Open for Registration!

Transition Management: This course focuses on the transition of a service from either an internal service delivery model to an outsourced model or from one service provider to another. Throughout the two days, participants will learn about the need for a well-structured transition plan that includes people considerations, technology, business processes, communications, stakeholder management, financial management and cultural change.  The course also addresses the importance of identifying key stakeholders and  establishing stakeholder expectations throughout the duration of an outsourcing arrangement, including the transition phase.


April 17-18, 2018 (Toronto)

New Courses now Open for Registration!

Strategy and Scoping: The planning and preparation done prior to entering into an outsourcing arrangement establish the foundation for success. The course provides key insights into the strategic drivers for outsourcing and the alignment of business and sourcing strategies, and identifies the baseline information a buyer must have in order to successfully engage the provider community and evaluate options. The course also describes various deal structures and pricing models to be considered.


March 28-29, 2018 (Toronto)

New Courses now Open for Registration!

Risk Management: Risk management is a critical and integral component of organizational strategy and careful consideration of risk for both sides of an agreement is an essential part of ensuring the success of both outsourcing and material supplier contracts.  If you're an outsourcing practitioner or executive looking for a thorough understanding of the fundamentals and best practices of risk management, you'll benefit from this course.  You'll leave with the knowledge to improve your risk management processes for all your outsourcing agreements, from simple to complex and one-off to long-term relationship.


May 29 - 30, 2018 (Toronto)

New Courses now Open for Registration!

AOP Bundle Purchase all 4 transaction lifecycle courses at once for a bundle fee

Students completing all modules are eligible to attain the Accredited Outsourcing Professional (AOP) designation from CORE