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Syndicated and custom research and benchmarking on outsourcing practices.

new JANUARY 24, 2008 - The Centre for Outsourcing Research & Education (CORE) released The State of Canadian Outsourcing, a report that includes data on publicly announced outsourcing deals in Canada over the five-and-a-half-year period between January 1, 2002, and June 30, 2007. This report provides an overview of trends in the outsourcing market in Canada during the study period, and includes data on the types of work being outsourced, top outsourcing companies and industries, as well as current outsourcing management practices and their results.

Click here for a copy of the Executive Summary and for a copy of
the research briefing by John Simke, January 24, 2008.

CORE members may access the full report in the Best Practices Database and in the Featured Articles section of the private site. Non-members who would like to obtain a copy of the report should contact Charu Murti for pricing and details. Media personnel can request a complimentary copy.


CORE conducts syndicated and custom research to obtain deeper insight into the issues and practices in making outsourcing successful and publishes several research reports annually.

Full reports available in OutsourcingKnowledgesource. (members only) Non-members may purchase CORE research reports. Contact us for pricing and to order.


Core Poll

What is the big outsourcing issue going to be in 2008?
Multi-sourcing - use of multiple providers for a service area to foster competition
Global delivery (offshoring) of IT infrastructure services
More benefits-based pricing, with providers sharing risk based on business outcomes
More standardized BPO services, enabling plug and play, with minimal customization
Shorter deal durations, with fresh competition every 3-4 years to keep pricing honest

Results & Past Polls


RECENT CORE RESEARCH

The Stay Back Team - A Key Component of Outsourcing Success
This report focuses on how organizations are creating and using Stay Back Teams to enhance the results of outsourcing, what these organizations believe they need to do better, and why management of outsourcing relationships is a specialized role that requires a unique combination of capabilities.
Executive Summary
Released September 2007
Managing Troubled Outsourcing Relationships
This study focuses on the question: What is the best way to identify, diagnose, and fix a problem outsourcing? It reveals that though the most important indicators of an outsourcing in difficulty appear after operations begin, the most important underlying causes of a troubled outsourcing originate well before the operational phase.
Executive Summary
Released April 2007
Making the Outsourcing Decision
While many Canadian firms currently view outsourcing largely as a tool to achieve tactical objectives, the trend is toward a more strategic approach to outsourcing. As this shift occurs, short-term cost savings will become a less important driver of outsourcing.
Executive Summary
Released February 2007