CORE Communiqué February 2008

President's Message

Dear CORE Members and Friends,

Happy New Year 2008. It is an honour for me to introduce myself to you as the new Chief Executive Officer and President of CORE. I'm very happy to be working with the Board of Directors, Members and Business Community at large to help CORE achieve its mission of becoming Canada’s premier provider of high-quality outsourcing research and education.

This is an exciting time for CORE. Since the last newsletter, CORE launched its accredited education program, and was engaged exclusively to develop and deliver custom outsourcing education to a leading multinational corporation marking our first foray onto the international scene. As many of you know, we recently released a seminal report on the State of Canadian Outsourcing that includes data on publicly announced outsourcing deals in Canada over the past five and a half years. Plus we have an incredible lineup of events for spring 2008, with three major conferences planned.

I would like to take this opportunity to thank those of you who have reached out in these first weeks of my tenure to share your thoughts and ideas and I look forward to meeting many more of you over the coming months.

Best Regards, Molly Pellecchia
molly.pellecchia@core-outsourcing.org
February 2008

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In this Communiqué:
1. Upcoming Events
2. Executive Education
3. The State of Canadian Outsourcing
4. "What's New"- CORE’s Outsourcing Compendium

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1. Upcoming Events - Mark Your Calendars!

Join us on February 28th 2008, at the Royal York Hotel, in Toronto for our breakfast session on Shared Services featuring the Symcor Case Study as presented by Gary Eisen and Tudor Negrea, chaired by Daniel Logan, Torys. Register Now!

Alternative Service Delivery in the Public Sector, Victoria, B.C., March 11, 2008 A full-day conference bringing together, from across the nation, parties interested in Alternative Service Delivery in the public sector. Our keynote speaker for this event is David Osborne, the visionary advisor and co-author of Reinventing Government. The event will include case studies and themed breakout sessions facilitated by industry experts. Click to view our e-flyer!     Register Now!

Third Annual Global Sourcing Forum, Toronto, April 17, 2008 Canadian business leaders will be convening at this major all-day event to hear and discuss the latest issues and trends in outsourcing and global sourcing. Our keynote speaker is Jeremy Rifkin, President of the Foundation on Economic Trends, and the author of 17 books, including the bestselling "The End of Work", "The Age of Access" and "The Hydrogen Economy." Also featuring Leslie Willcocks, Professor of Technology Work and Globalization, London School of Economics, one the world's leading researchers and writers on outsourcing and global sourcing. Register Now!

New Delivery Models in Healthcare, Toronto, May 22, 2008 This full-day event will bring together policy makers and healthcare delivery stakeholders to focus on the use of alternative service delivery (ASD) to enhance the effectiveness and efficiency of healthcare in the Canada. The forum will be co-chaired by Ida Goodraeu, President of Vancouver Coastal Health and Margaret Munsch, Senior Vice President, People and Learning of Calgary Health Region. Dr. Brian Day, President of the Canadian Medical Association will be the Keynote Speaker. Registration Opening Soon!

2. Executive Education

Our next executive education program, leading to the AOP [Accredited Outsourcing Practitioner] designation is scheduled for May 2008. Please visit our website to register. We have also begun delivering customized education to clients who require a more tailored approach. Contact us or visit our website us to find out more!

3. The State of Canadian Outsourcing: Research Briefing

On January 24, we issued our first State of Canadian Outsourcing research report, at a briefing at the Marriott Eaton Centre hotel in Toronto. The report, which was based on outsourcing transactions entered into between 2002 and 2007, provides revealing information on the size and makeup of the Canadian outsourcing market. Some of the key findings of the report include:

- $50 billion in outsourcing transactions were entered into between 2002 and 2007.

- There is a shift in the market towards more activity in application development and maintenance outsourcing.

- A number of very large deals, in excess of $ 1 billion have occurred in the market. These deals, which generally large elements of business process outsourcing, make up almost half of the total market size.

- The financial services sector is by far the largest in outsourcing, followed by telecommunications, public sector and energy/utilities.

The report also describes trends in how large organizations make outsourcing decisions and manage outsourcing relationships. The full report and the database of outsourcing transactions, on which the report is based, are available to our members through the CORE members site. We will also be issuing supplementary reports - look for the next one in the next quarter.

4. "What's New"

Once again we share with you news and insightful articles on outsourcing from Canada and around the world. Find some predictions on the year ahead and some valuable information on public sector outsourcing as well as on innovative management in this month's issue.

What's New in February 2008

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