Centre for Outsourcing Research & Education - Upcoming Events:

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Join us for our annual conference on April 22, 2010.

Our keynote speaker for this much anticipated event of the year features Michael Cox, Professor of International Relations at the London School of Economics. He will look back on three decades of speculation about the American 'decline' and share his experience on the emerging 'power shifts' in the world order - Towards a Post-American World.

We will also profile several case studies and experts from high performing organizations - Rogers Communications and Unilever Global that have been able to derive sustained advantage by adopting successful global sourcing practices.

You will not want to miss our panel discussion on 20/20 Outsourcing and new this year - our conference reception and networking. View our agenda and speakers and to register for the conference.

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Executive Education

Our next executive education module Governance and Relationship Management on May 11-12, 2010 is a two-day program which provides a comprehensive view of outsourcing governance models, issues, and best practices with a focus on the establishment of the relationship team, the governance of the relationship with the service provider, and internal decision-making processes. Registration is filling up fast - enroll now.

Congratulations to our latest AOP recipient - Keith Fairbrass with Unilever.

View the recipients of the Accredited Outsourcing Practitioner (AOP) Designation.

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CORE Communiqué February 2010:

President’s Message

Hello CORE Members and Friends,

Hope you are all well. The beginning of 2010 kicked off to a great start with the launch of the Outsourcing Monitor. This new initiative is a partnership between CORE and IDC Canada and we plan twice a year to publish information on the Canadian outsourcing market, providing you with market information, activity and commentary on outsourcing trends. Our first report, updating the market activity since June 2009 with a focus on offshoring was communicated via webcast on January 19th and below you will find the link to the webcast. We hope you will find the information both interesting and valuable.....Read More

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Why Focus on Outsourcing?

Outsourcing is becoming more important, more sophisticated and more challenging:

As organizations attempt to enhance their effectiveness and productivity they are using outsourcing, shared services and other innovative business models as key strategies to achieve these outcomes. Outsourcing is now also seen as a response to capacity shortages resulting from demographic change.

Outsourcing is being used for a broad range of services and the scope of outsourcing agreements is much broader than in the past, sometimes incorporating entire processes and functions.

Outsourcing agreements are becoming more sophisticated and complex, with outsourcing being used to achieve transformational improvements, and service providers often being paid on the basis of business outcomes.

Outsourced services are now often performed through a "global delivery model" where work is sometimes spread across several regions or even continents.

Survey after survey shows that many outsourcing relationships fail to deliver expected results.

CORE is dedicated to providing organizations with the knowledge and skills to manage these change initiatives effectively.