Location: Toronto Board of Trade | 1 First Canadian Place | Toronto, Ontario
Fee: CORE Members: complimentary. Non-members: $699 plus HST
CORE is delighted to announce that its 2012 Annual Conference, Making it Work - Unlocking the Value, is scheduled for Tuesday, April 24, 2012 at Toronto Board of Trade. A content-rich agenda features an outstanding roster of speakers and panelists who will share compelling insights, perspectives and lesson learned about the creation and realization of measurable business value from strategic outsourcing relationships.
The keynote speaker, Mark Hodges, is an acknowledged outsourcing industry expert, thought leader and innovator. He is credited with coining the phrase "Business Process Outsourcing" (BPO), in a research report he wrote in 1989. Mark was the co-founder of the advisory firm EquaTerra and, until the recent acquisition of EquaTerra by KPMG, was the firm's Chairman. Mark's address will leverage his 25+ years in the industry and will include a look back on the dramatic growth of outsourcing and the keys to driving value, as well as a look into future industry dynamics.
Our featured speaker, William (Bill) Wilson is the Chief Privacy Technologist at the Office of the Privacy Commissioner of Canada (OPC). Prior to joining the OPC, Bill was CEO Breckenhill Inc., a boutique Canadian consulting firm that advised private and public sector organizations on a wide range of privacy, information security, and strategic business matters. His address will focus on the increasingly important factors that must be considered, by buyers and providers, with respect to privacy sensitive information in the outsourcing world.
Mark Hodges is an acknowledged outsourcing industry expert, thought leader and innovator who was co-founder of the advisory firm EquaTerra and, until KPMG’s acquisition of EquaTerra in February 2011, the firm’s chairman. Throughout his 25 years in the outsourcing industry, Mark’s focus has been on the creation of measurable, sustainable value; he has worked extensively with C-suite executives from buyer, provider and advisory organizations. As co-founder and Chief Operating Officer of G2 Research Inc., Mark established the company as the industry thought leader for global IT services. In 1989, Mark coined the term “BPO” (Business Process Outsourcing) and published the industry’s first research study on the then-emerging business sector. He launched the industry’s first BPO research service in 1992. Following a decade of significant growth, G2 Research was acquired by GartnerGroup/Dataquest in 1999 and, as Group Vice President and WorldWide Director for Gartner/Dataquest, Mark led the global integration of the merged entities.
Mark’s research and analysis supported the founding of what ultimately became the first publicly-traded, ‘pure play’ HR BPO company, Exult Inc. In 1999, Mark became the Vice President, Strategy & Marketing for Exult and contributed to its rapid growth, helping the company exceed $270 million in annual revenue in less than 3 years.
In 2001, Mark joined TPI Inc. as Managing Partner, Strategy, Corporate Development & BPO Practice. Building the BPO practice from scratch, over 18 months Mark and his team advised buy-side organizations on transactions totalling more than $4 billion in total contract value.
In March 2003, Mark co-founded EquaTerra and was named Chairman of the Board. EquaTerra established itself as a global leader in outsourcing and shared services advisory services, with more than 400 employees and an operating presence in 15 countries. In 2007, Mark re-located to London, England to focus on the growth of EquaTerra’s European business and to integrate an acquisition. He returned to the US in 2010 and, in February 2011, EquaTerra was acquired by KPMG.
Over his many years in the industry, Mark has developed and maintained close relationships with major buy-side organizations, providers and market influencers. Now the founder and CEO of Hodges Advisory, LLC, Mark resides in Houston, Texas.
William (Bill) Wilson
William (Bill) Wilson is the Chief Privacy Technologist at the Office of the Privacy Commissioner of Canada (OPC) through an Interchange program from Breckenhill Inc. since June 2009. Prior to joining the OPC, Bill was the Chief Executive Officer of Breckenhill Inc., a Canadian consulting firm with an international privacy practice. In his consulting practice, he was charged with building and leading practices in IT security, audit and privacy both within and outside of Canada. As a practitioner, Bill’s responsibilities included providing astute analysis, workable solutions and risk mitigation strategies for the daily problems faced by public and private sector executives struggling with governance and control challenges in the increasingly invasive, complex and rapidly changing technical environment of the Internet, collaborative software and business intelligence.
With over 30 years of executive management, consulting and hands-on software engineering experience, Bill brings in-depth technical IT knowledge and experience to aligning computing power and resources with business vision and goals while respecting privacy concerns. Bill is also an expert in mastering the challenges of corporate governance, organizational design, and management control in today's dynamic business and technical environment. Bill is a Certified Information Systems Auditor (CISA) and Certified in the Governance of Enterprise IT (CGEIT), both received from the Information Systems Audit and Control Association (ISACA).