Time: 7.30 a.m. to 11 a.m. EST; Location: Toronto

Fee: CORE Members: complimentary; Non-members: $200.00 plus HST.

This discussion forum will focus on outsourced managed services in Human Resources. Two case studies will be presented as well as a discussion on HR outsourcing trends. A large organization will share how implementing an innovative outsourced solution helped them manage a significant challenge and how they were then able to deliver on the growing needs of their business. A major retailer will discuss how adopting an outsourced talent management solution, combining learning management and e-performance was key in releasing the potential of their team.

Participants will have an opportunity to increase their knowledge of outsourcing, interact with the speakers, exchange successes and failures and network.

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Moderator: Susan Doniz

Director Procter & Gamble, Global Shared Services

Susan is currently based out of Canada where she enjoys leading a global P&G strategy to ‘Digitize’ P&G from Concept Creation to Shopper Purchase – a top global business priority to make P&G a faster, simpler and more agile organization for over 135,000 employees in over 80 countries. She is also the Global Shared Service leader for the 19B$ P&G Beauty & Grooming business for R&D, Product Supply and Sales and sits on the multifunctional Global Leadership Team. Her accountability in Shared Services includes Business transformation via end-to-end Information Technology and other Shared Services (Business Analytics, Purchasing, Project Management, Master Data, Financial Services & Accounting, Employee Services (Benefit, Payroll, Relocation, Travel), Business Information and Real Estate). Previous to this role Susan was the CIO of P&G Canada formerly reporting to the P&G Canada General Manager with over 3B$ in annual sales. P&G Canada was voted one of the top 50 best companies to work for in Canada and is P&G’s 6^th largest country business. Concurrently as P&G Canada CIO she was responsible to the Global P&G CEO and CIO for a Business Transformation Initiative on driving faster & better decision making at P&G.  

Featured Speakers

David Coward

Chief Human Resources Officer, Royal Victoria Hospital

In October of 2006, David joined Royal Victoria Hospital as the Chief Human Resources Officer. In addition to overseeing the human resources management of a current staff contingent of more than 2,300 employees, he will oversee the hiring of an additional 1,000 health care workers required for the Phase 1 Expansion Project. David has created a strategy to analyze, forecast and plan the recruitment, while maximizing the resources of the HR department through the creation of a HR business partner model that aligns HR generalists to business units within the hospital. Given the rapid growth the hospital is undergoing and the increased need for leadership as more new staff arrive, David has developed an HR Forum to increase managers and supervisors skills in managing their staff under the slogan, “every manager is a human resources manager.” 

Prior to joining RVH, David was the Director of Human Resources for the Collingwood General and Marine Hospital and has worked in the human resources fields of finance, insurance and medical recruitment. In 2009, David completed his Master of Laws, A.D.R., in addition to his previous Master of Arts in Education.

 

Katrina Menzigian

Vice President, Research Relations, Everest Group

Katrina Menzigian is responsible for strengthening and expanding market dialogue around Everest viewpoints on critical market developments. In this role, she engages with key supplier and buyer contacts (ITO and BPO), industry organizations, and other stakeholders in the broader outsourcing and offshoring marketplace to enhance working relationships between Everest and these organizations. Katrina is a frequent participant and presenter at industry forums and contributes to research on an ongoing basis. She brings to her role over 15 years of experience in conducting market research, developing competitive intelligence, and advising service suppliers and buyers on a wide range of outsourcing, offshoring, and BPO issues.   Menzigian’s past roles include VP, BPO Research, at both Everest Group and IDC. In both of these roles, she led the BPO research portfolio and the analyst teams developing and presenting cutting-edge research on key BPO issues across markets such as FAO, HRO, PO, and CRM. Her clients included senior leadership at both service providers and the buyers of BPO services. 

Her background also includes research and consulting roles at GLOBALnet, American University of Armenia, and the Edward R. Murrow Center for International Communications. Katrina holds an MA of International Affairs from The Fletcher School at Tufts University, and a double BA from the University of California at Berkeley.

 

Richard Victory

Manager, Human Resources Standards & Process, Holt Renfrew

Richard is responsible for ensuring that Holt Renfrew & Co. Ltd maintains its position as an employer of choice through his strategic development and execution of human resource services, programs and talent management solutions. He brings to his role over 10 years of human resources generalist experience with a specific insight into the fast paced retail industry. Richard has played a central role in fast-tracking Holt Renfrew through cultural transformation; changing the way leaders think and talk about competing, working and winning. Richard holds his CHRP and is a member of the Human Resources Professionals Association (HRPA).

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Agenda

• 7.30 - 8.30 am - Registration and Networking Breakfast
• 8.30 - 9.30 am - David Coward, Royal Victoria Hospital
• Networking Break
• 9.50 - 10.20 am - Katrina Menzigian, Market Treads
• 10.20 - 11 am - Richard Victory, Holt Renfrew

 

Register NOW for this Forum