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3rd
Annual Global Sourcing Forum
Thursday April 17, 2008 8:00 a.m. to 5:00 p.m.
Metro Toronto Convention Centre, Meeting Room 201, North Building
Includes networking breakfast and lunch
REGISTER NOW!
Featuring Keynote Speakers
Jeremy Rifkin, President of the Foundation on Economic Trends and author of 17 best-selling
books on the impact of scientific and technological changes on the economy, the workforce, society, and the environment inlcuding The Hydrogen Economy,
The European Dream, The End of Work, The Age of Access, and
The Biotech Century.
Leslie Willcocks, Professor of Technology Work and Globalisation, London School of Economics, and a leading researcher and writer on
outsourcing and global sourcing. Drawing on a London School of Economics´ 17 year research base of over 500 outsourcing arrangements,
Professor Willcocks will describe the learning curve underlying outsourcing experiences so far.
CORE THANKS ITS SPONSORS
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LEAD SPONSOR
 
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Media Partner |
| AGENDA
Click here for Program Brochure & Presenter Bios |
| 7:30 - 9:00 a.m. |
REGISTRATION & NETWORKING BREAKFAST |
| 9:00 - 9:15 a.m. |
Welcome and Introductions
John Simke, Chairman
Centre for Outsourcing Research and Education (CORE) |
| 9:15 - 10:30 a.m. |
Keynote Address - Economic Models for the new Industrial Revolution
Jeremy Rifkin, President
Foundation on Economic Trends
Computers, the Internet, and wireless communication
technologies connect the central nervous
system of more than a billion people on earth at
the speed of light. And, although the new software
and communication revolutions have begun to
increase productivity in every industry, their true
potential is yet to be fully realized. New paths
and economic models will be needed to create a
sustainable economic development plan for the
future. In his keynote address Jeremy Rifkin explores
the challenges and opportunities of globalization in
the 21st century focusing on the convergence of new
energy and communications regimes. |
| 10:30 - 11:00 a.m. |
MID-MORNING BREAK |
| 11:00 - 12:00 p.m. |
CASE STUDY DISCUSSION
Achieving Joint Stewardship - Presented by TD Bank and Hewlett Packard
Alec Morley, Vice President, Business Transformation, Technology Solutions, TD Bank Financial Group and Jim Magahey, Client Director,
TD Bank and HP Canada present the key components
of one of Canada’s major outsourcing relationships
to deliver next-generation automated banking
machine (AB M) capabilities. In a massive seven-year
outsourcing agreement valued at C$420 million,
more than 2,500 AB M’s have been replaced with
highly available and highly reliable standards-based
technologies. In this session you will hear in detail
how the relationship has delivered quantifiable
business outcomes and enhanced the access,
security and overall user experience for TD ’s retail
banking customers across Canada.
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| 12:00 - 12:45 p.m. |
LUNCH |
| 12:45 - 1:30 p.m. |
Lunch Speaker, Mahes Wickramasinghe
Senior Executive, Bell Aliant, responsible for Internal Audit, Enterprise Risk and Supply Chain/Procurement
Our featured speaker will draw on his broad range
of outsourcing experience to share outsourcing best
practices, successes, and pitfalls with participants.
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BREAKOUT SESSIONS |
| 1:30 - 2:30 p.m. |
Benefits Realization - Ensuring Achievement of Expectations
Perspectives on challenges organization face in getting results from their outsourcing arrangements
Panel Chair: Robert Scott, Partner, Advisory Services, PwC
Jamie Kropf, Service Manager Vendor Services, The Economical Insurance Group
Trish Paterson, VP Manufacturing, Telecommunications, Consumer and Retail Sectors, EDS Canada
Mary Whatman, VP Planning, Performance and Governance, Rogers Communications
Richard Coleman, Partner, Techology Business Group Practice Leader, Osler Hoskin & Harcourt
Stan Singer, Principal, S.E. Singer Consulting
Risk Management - Outsourcing in Uncertain Economic Times
An interactive discussion on leading risk
management practices and strategies for
maintaining a competitive advantage in a
challenging and uncertain marketplace.
Panel Chair:Jason Morsink, Global Sourcing Lead, Advisory, KPMG
Dave Revell, Senior Vice President, Technology and Solutions, BMO
Don Hicks, Senior Director Outsourcing Management, Systems and Technology, Bell Canada
Ramesh Mirakhur, Vice President, CSC-Covansys
Joe Cooper, CIO, Manulife Financial Worldwide
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| 2:30 - 2:45 p.m. |
MID-AFTERNOON BREAK |
| 2:45 - 3:45 p.m. |
Human Factor - The People Component in Outsourcing
Effective outsourcing process requires that the organization explore human resource implications.
This panel shares lessons learned on the people issues in outsourcing and shares strategies for dealing with these issues.
Panel Chair: Van Zorbas, HR Outsourcing Leader, Deloitte Canada
Robert Turner, VP, HR Shared Services, Rogers Communications
Lynn Morgan, HR Outsourcing Consultant, Hewitt Associates
Management Framework for Outsourcing
Approaches to governance structures in outsourcing
Panel Chair: Greg Gulyas, VP Business Development and Outsourcing Sales, IBM Global Services
Patti Gilhuly, Director Outsourcing Management, Canadian Wheat Board
John Chang, Senior VP and National Leader Outsourcing Advisory, PwC
Michael Redeker, Vice-President and Chief Technology Officer, Alberta Treasury Board
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| 3:45 - 4:45 p.m. |
Still on the Learning Curve: A Global Assessment of Effective Practices and Future Trends
Leslie Willcocks, Professor of Technology, Work and Globalization
London School of Economics
Drawing on 17 years of research, into more than
500 outsourcing arrangements, Professor Willcocks
discusses the outsourcing learning curve. Using
global examples from a range of sectors and
countries, Professor Willcocks describes how
successful clients arrive at sourcing strategy.
His presentation will examine the topics including
supplier capabilities and managing across the
outsourcing lifecycle. He will also predict and
comment on trends for the next five years and
their implications for Canada. |
| 4:45 - 5:00 p.m. |
CONCLUSION |
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